Patient & Visitor Guide

Thank you for choosing Logan Memorial Hospital to meet your health care needs. We consider it a privilege to serve you and your family. The goal of every Logan Memorial Hospital staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.

 The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (270) 725-4601.

We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.

Admission

Patients may pre-admit once admission has been scheduled. Admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

Outpatient Surgery & Testing

Patients undergoing outpatient surgery should report to the registration clerk located just off the Outpatient Waiting Room.  Outpatient registration hours are from 7 am until 5 pm.

For your convenience, patients may now report directly to the department where testing will be completed.  For example: Radiology patients need not stop at the Front Lobby for registration, please proceed directly to Radiology.  The only exception is that Respiratory patients should report to the Laboratory for registration.  Feel free to call us at 725-4601 if you have any questions.

What to Bring

 

will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. Remember that these items from home are your responsibility. Please make sure your nurse is aware that you have them in your possession. You will also need to bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.

Do Not Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Logan Memorial Hospital will only be responsible for these items if they are deposited into our safe. Ask your nurse about safe deposits upon admission. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Dining

The Dining Room, located on the main corridor of Logan Memorial Hospital, is open to visitors for breakfast and lunch, each day of the week. The hours are:

Breakfast 7:30 am to 8:30 am

Lunch 11:00 am to 1:00 pm

Snacks and soft drinks may be purchased 24-hours-a-day from the vending machines located next to the Dining Room.

Closed Caption Television

Closed Caption Television is available to all patients. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.


Family Waiting Room and Visiting Hours

 

 Logan Memorial Hospital has open visiting hours depending upon the condition of the patient. Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.

Family Waiting Room

For the convenience of your family and friends, Logan Memorial Hospital has various waiting rooms for Imaging, Emergency Room, ICU, and Surgery.  Please ask any member of our team for directions, if needed.  We are here to assist you and your guests and wish to make your visit as pleasant as possible.

Intensive Care Unit

 

Due to the nature of the Intensive Care Unit (ICU), visitation is determined on an individual basis. Logan Memorial Hospital traditionally practices an open policy; however depending on the needs of the patient, visitation may be restricted.  Adult visitation will be allowed except during the hours of 7-9 AM and 7-9 PM (patient assessment time) and during an emergent event occurring in the ICU.  However, visitation will be denied if the visitor’s presence infringes on others’ rights, safety, or is medically ill-advised.  Children under the age of 16 are not allowed to visit patients in the ICU. 

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your policy, identification card, and other pertinent information with you.

Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.

As a courtesy, Logan Memorial Hospital will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (270-725-4560) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Logan Memorial Hospital can provide payment arrangements and financing options. Assistance with Medicaid eligibility is available by calling the patient financial counselor at (270) 725-4550.

Hospitals and doctors charge separately

 

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthetist, pathologist, radiologist, or emergency department physician. These providers are not employees of the hospital.

If you have questions about your coverage of your bill, please call the Business Office at (270) 725-4560 Monday-Friday from 8 AM to 4:30 PM, and we will be happy to help you.

Food Services

Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian will explain your new eating plan and how to adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.

Gift Shop

The Gift Shop is located in the front lobby of the Logan Memorial Hospital. Children’s activities, cards, baby gifts, toiletries, candy, etc. are available.   The Gift Shop is open: Monday - Friday: 9 am - 4 pm

Housekeeping

Logan Memorial Hospital believes in the preservation of our natural resources; therefore, bed linen is changed every other day or as needed depending on patient needs. If you need additional linens or housekeeping services, please contact your nurse.

Latex Allergies

In an effort to prevent or reduce exposure to known allergens, thereby reducing the risk of reaction, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex.

Mail/E-mail & Flowers

Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Flowers are NOT allowed in the Intensive Care Unit (ICU). Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:

Patient Name C/O Logan Memorial Hospital

1625 Nashville St, Russellville KY 42276

 

To send an electronic message (e-mail) go to the hospital website and locate “Patients &Visitors” at the top of the screen, proceed to “Send an Electronic greeting”.  This service is only available on weekdays.  Any messages sent over the weekend, will be promptly delivered Monday morning.


Medicines

 

 We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.

We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.

Newspapers

Local newspapers are delivered by our volunteers, free of charge, each Tuesday and Friday.  However during unusually high patient census we are unable to guarantee each patient will receive this complimentary publication.


Pediatric Care

For the safety of our pediatric patients (those under the age of 12) we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a baby bed for the safety of your child.

Smoking Policy

To protect your health and the health of others, Logan Memorial Hospital is a smoke-free environment. Smoking is not permitted in any area of the hospital campus.  Patients and visitors will be asked to extinguish all tobacco products.

Telephones

The telephone at your bedside is for your use and convenience. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. Long distance, credit card or collect calls may be placed by dialing "9" + area code and desired number. The hospital utilizes AT&T as its long distance company. If you wish to use a different company for credit card calls, dial your company's access code after dialing "9" + "0" or use the 800 number listed on your credit cards after dialing "9" + "1".

Telephone Tips

Dialing a Patient Room:

If the room number begins with “1” dial:  (270) 725-46+last two digits of room number

If the room number begins with “2” dial:  (270) 725-47+last two digits of room number

Dialing the Hospital Operator from your room - Press "0"

Placing a local Call from your room - Press "9" then dial the number

Long Distance & Calling Card Calls from your room - Press "9" then "0"

To reach an Outside Operator from your room - Press "9" then "0"


Valuables

We encourage you to entrust your valuables to a friend or relative while you are in the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your valuables can be placed in the hospital safe, by the House Supervisor, once you have sealed them in the Special Valuables Envelope. The envelope must be filled out and signed by you or a responsible relative and your nurse. The content list will remain with your hospital chart and a copy of the list will be sealed inside the Valuables Envelope. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope. Glasses, contact lenses, hearing aids and dentures must be documented in your chart.